At Brand Traders, we strive to provide the best shopping experience for our customers. If you need to cancel an order, please review our cancellation policy below.
Order Cancellation
- Cancellation Period: You may cancel your order within 24 hours of placing it. After this period, we may not be able to process your cancellation.
- How to Cancel: To cancel your order, please contact our customer care team at care@theprinceshop.com. Include your order number and the reason for cancellation in your email.
- Refund Process: If your order is successfully canceled, we will initiate a refund to your original payment method within 3-5 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
- Non-Cancellable Items: Some items may not be eligible for cancellation due to their nature (e.g., personalized or custom items). These details will be specified on the product page.
Changes to Your Order
If you wish to make changes to your order (such as shipping address or item modifications), please contact us at care@theprinceshop.com as soon as possible. We will do our best to accommodate your request before the order is processed.
Contact Us
For any questions regarding our cancellation policy, feel free to reach out to our customer care team at care@theprinceshop.com.
Thank you for shopping with Brand Traders!